Frequently Asked Questions

Check-out is at 12:00.

Please ask reception about room availability on your departure day.

Yes. It costs €40 until 16:00 and €80 until 20:00.

Select the Wi-Fi network “Turquoise” and enter your room number and surname. Wi-Fi is available throughout the hotel.

Yes, the à la carte restaurants are subject to a charge.

Reservations must be made at the Guest Relations desk between 11:00 and 16:00.

No lunch box is provided because a late-night breakfast is served in the main restaurant.

Yes, we have a luggage room.

Yes, but you must return your room cards and hotel extras card to reception.

Shower cabins are available in the indoor pool area.

No. The nearest ATM is a 10-minute walk away.

Foreign currency cannot be exchanged into Turkish lira at the hotel.

No. You can withdraw cash at the nearest bank or ATM, or visit a currency exchange office.

No. The minibar is free and replenished once a day.

Yes. Beachwear is not permitted.

Yes. Scales are available in the luggage room.

Dial 1401 or 0.

Baby food warmers are available in the main restaurant, lobby bar and at reception.

Please contact Guest Relations between 08:00 and 24:00.

Yes, it is free. Set a four-digit code.

Yes, it must be fully closed.

No. Towels placed on loungers before 09:00 will be removed.

Yes. After checking out, you may use the hotel facilities until your departure time.

Yes, you can obtain one from reception.

No, they cannot.

Yes. This is a paid service.

Yes. The minibus stop is opposite the hotel, and minibuses pass every 15 minutes.

No need. Taxis wait in front of the hotel 24 hours a day.

No. Cat food may only be given in the designated cat houses.

Please avoid contact because their reaction cannot be predicted.

Yes. Scan the QR code in your room to place an order.

Yes. Complete the laundry form in your room and give it to a housekeeping attendant or notify reception. Laundry and ironing are charged services. Irons are not available in rooms.

No. Parasols are available across the pool only for Lake House rooms with balconies.

No. Cushions are not provided for the sun loungers.

No. The system does not allow additional room cards.

No, they are not provided.

No, it is not provided.

Yes. Beach towels for Lake House guests are in the wardrobe. Guests in other rooms receive one towel card per person at check-in.

They are available at the towel desk on the right-hand side of the pool.

No. Local alcoholic drinks are free; imported drinks are subject to a charge.

The market is held in Manavgat on Monday and Thursday, and in Side on Saturday.

Payments can be made in Turkish lira, euros or US dollars.

A wheelchair can be rented for a fee from the doctor’s office.

Yes, they are available from reception.